Shipping policy
Shipping Policy
Delivery Area
We offer free UK mainland delivery on all eligible products.
Deliveries to certain non-mainland UK locations, including islands and remote areas, may incur an additional delivery charge. If this applies, we'll contact you before dispatch so you can decide whether you wish to proceed.
We currently deliver within the United Kingdom only.
Order Processing
Orders are normally processed and dispatched within 1–2 working days after payment has been received and cleared.
Orders placed during weekends or public holidays will be processed on the next working day.
Delivery Times
Estimated delivery is typically 2–5 working days after dispatch, depending on your location and the courier service used.
Delivery times are estimates only and may occasionally vary due to circumstances outside our reasonable control.
Delivery Service
All products are carefully packaged and shipped using trusted UK courier services to help ensure your order arrives safely.
Where appropriate, deliveries may require a signature upon arrival.
Order Tracking
Tracking information will be provided by email once your order has been dispatched, where available.
Receiving Your Order
Please inspect your order as soon as it arrives.
If your item is:
- Damaged during delivery
- Incorrect
- Missing parts
please contact us as soon as possible so we can resolve the issue promptly.
Where possible, please include photographs to help us assess the issue.
Delivery Delays
While we aim to deliver all orders within the estimated timeframe, delays can occasionally occur due to factors outside our reasonable control, including severe weather, courier disruptions or other unforeseen circumstances.
If your delivery is significantly delayed, we'll keep you informed and do our best to assist.
Contact Us
If you have any questions regarding your delivery, please contact our customer support team.
Newbi Move
Operated by Newbi Ltd
📞 +44 7990 162768