Delivery Information

We provide free delivery to UK addresses accepted by our online checkout, including addresses in England, Scotland, Wales and Northern Ireland.

If your address is on a remote island or is not accepted at checkout, you will not be able to complete the order online. Please call or email us before ordering and we will check whether delivery is available to your address.

We do not currently deliver to the Republic of Ireland, the Channel Islands, the Isle of Man or any other international destination.

Most orders arrive within 1–3 working days.

Working days are Monday to Friday, excluding UK public holidays. Deliveries to Northern Ireland and more remote locations may take a little longer.

Delivery times are estimates rather than guaranteed appointment dates unless a specific date has been expressly agreed with you. Times may vary according to stock availability, your location, the product and courier capacity.

If you need a product by a particular date, please contact us before ordering and we will check the available delivery options.

Orders placed before 12:00 midday, Monday to Friday, are normally processed and dispatched on the same working day, provided payment has been approved and the product is available.

Orders placed after midday, during weekends or on public holidays are normally processed on the next working day.

During exceptionally busy periods, processing may take a little longer. We will contact you if there is a significant issue affecting your order.

Products are supplied from UK stock and carefully packaged for delivery using trusted UK courier services.

Larger products, including some mobility scooters and powered wheelchairs, may be delivered by a specialist courier. A signature or confirmation of receipt may be required.

Some orders may be dispatched directly by one of our UK distribution partners to provide the quickest available service. Your purchase remains with Newbi Move, and we remain your first point of contact if you need help.

Delivery arrangements can vary by product. Please contact us before ordering if you need information about access, packaging, assembly or the delivery method for a particular item.

Tracking information will normally be sent to the email address used when placing your order once the product has been dispatched, where tracking is available.

Tracking may take a short time to become active after the courier receives your parcel.

Please check that your email address and telephone number are correct when ordering, as the courier may use them to provide delivery updates.

Where possible, please ensure that someone is available to receive and inspect the order, particularly for larger or higher-value products.

If access to the delivery address is restricted, difficult for a large vehicle or requires special arrangements, please contact us before ordering.

If delivery cannot be completed, the courier may leave instructions, attempt redelivery or contact you to make another arrangement.

Please contact us as quickly as possible if you need to change your delivery address, amend your order or cancel it.

We process orders quickly, so we cannot guarantee that a change or cancellation will be possible once the order has entered the dispatch process.

If the product has already been dispatched, please follow the instructions in our Returns & Refunds information. Return collection or shipping costs may apply to non-faulty change-of-mind returns.

Please inspect the product and packaging as soon as reasonably possible after delivery.

Before disposing of the packaging, check that you have received the correct product and that all expected parts, accessories, batteries, chargers, manuals and documentation are present.

Please retain the box and protective packaging until you are satisfied with the product. Keeping the original packaging makes any necessary return, collection or repair much easier and safer.

Please contact Newbi Move as soon as possible if your order arrives damaged, is incorrect or has missing parts.

Please keep the product and all packaging and, where possible, provide:

• Your order number
• Photographs of the product and packaging
• A photograph of the delivery label
• A brief description of the problem

Please do not use or attempt to repair a product that appears damaged or unsafe before contacting us.

Once the issue has been assessed, we will arrange the appropriate support. Reporting a problem promptly helps us investigate it with the courier, but it does not affect your statutory rights.

Occasional delays can occur because of severe weather, courier disruption, unusually high demand or other circumstances outside our reasonable control.

If your tracking has not updated or the order has not arrived within the estimated timeframe, please contact Newbi Move. We will investigate with the courier and keep you informed.

Newbi Move remains your point of contact for the order. Nothing in this section affects any legal rights you may have if goods are not delivered within the agreed timeframe.