FAQ
Frequently Asked Questions
How long does delivery take?
We offer free UK mainland delivery on all orders.
Orders are normally dispatched within 1–2 working days, with delivery typically taking 2–5 working days after dispatch.
Once your order has been shipped, you'll receive a tracking number by email.
Is delivery free?
Yes. We provide free UK mainland delivery on all products.
Additional charges may apply for certain remote or offshore locations. If this applies, we'll contact you before dispatch.
Who handles warranty and support?
All products include a 12-month manufacturer warranty.
Your purchase is made with Newbi Move, and we remain your first point of contact if you need assistance.
Where required, technical support, replacement parts or warranty repairs may be carried out with the manufacturer's UK support team to ensure the quickest possible resolution.
Are the scooters easy to use?
Yes. Our mobility scooters are designed to be simple and user-friendly, with straightforward controls and minimal setup.
Many models also fold or dismantle easily, making them convenient for transport and storage.
Can I charge the battery separately?
Yes. Most models include a removable battery that can be charged separately, allowing you to charge indoors while leaving the scooter in your car, hallway or garage.
Please check the individual product description for model-specific details.
Do the scooters come ready to use?
Only minimal assembly is usually required.
Most scooters can be prepared for use within a short time after delivery by fitting a few simple components and charging the battery before first use.
Can I return my order?
Yes.
We accept returns within 30 days of delivery, provided the item is returned in accordance with our Returns & Refund Policy.
Please note that return shipping charges may apply for non-faulty items. Full details can be found in our Refund Policy.
How can I contact Newbi Move?
If you have any questions before or after your purchase, our team is here to help.
📞 +44 7990 162 768
Or use the contact form on our Contact page.
Are your products supplied from the UK?
Yes.
All products are supplied from UK stock, helping us provide fast delivery and UK-based warranty support.
What is the maximum user weight?
The maximum user weight varies depending on the model.
Please refer to the specifications on each product page, where you'll find details including maximum user weight, scooter weight, battery range and dimensions.